Refund & Returns
Welcome to Xelnix. We want you to be satisfied with your purchase. Please review our Refund & Returns Policy carefully before submitting a return request.
1. Return Eligibility
1.1 Return Period
Customers may request a return within 7 days of receiving their order.
Requests submitted after the 7-day period will not be eligible for a refund.
1.2 Return Conditions
To qualify for a return, the item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Include all accessories and components received with the product
- Show no signs of damage caused by misuse, modification, or improper handling
Xelnix reserves the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Products returned after 7 days of delivery
- Items that have been used, damaged, or altered by the customer
- Products missing original packaging or accessories
- Clearance, final sale, or promotional items unless required by law
3. Refunds
3.1 Refund Approval
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
3.2 Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider or financial institution.
4. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping charges, if any, are non-refundable.
5. Exchanges
Xelnix does not offer exchanges.
If you are not satisfied with your purchase, you may request a return and refund in accordance with this policy.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 3 days of delivery.
Please provide your order number and photos of the item so we can review the issue and provide assistance.