Shipping & Delivery

Welcome to Xelnix. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

1.1 Processing Time

All orders are processed within 1-3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

1.2 Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details.

2. Shipping Time

2.1 Estimated Delivery Time

The estimated delivery time for most orders is 7-15 business days.

Delivery times may vary depending on your location, weather conditions, carrier delays, customs clearance procedures, or other unforeseen circumstances.

2.2 Shipping Destinations

Xelnix currently ships only to customers located in the United States and Europe.

At this time, we do not offer shipping to countries or regions outside these destinations.

3. Shipping Fees

Xelnix charges standard shipping fees for all orders delivered to destinations across the United States and Europe.Corresponding shipping costs will be calculated and displayed at checkout before payment confirmation.

Customers are responsible for any applicable taxes, customs duties, import fees, or other charges imposed by local authorities.

4. Tracking Information

Once your order has been shipped, a shipping confirmation email with tracking information will be provided when available.

Please allow several days for tracking information to become active after shipment.

5. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

Carrier delays
Customs inspections
Severe weather conditions
High shipping volumes
Public holidays

Xelnix is not responsible for delays caused by shipping carriers or customs authorities.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Xelnix is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.